Payday Loan Consolidation Accredited | National Payday Loan Relief

Becoming accredited by the Better Business Bureau, or the BBB is one of the major steps that any company can take to help instill confidence in their customers. This confidence comes from knowing that the Better Business Bureau has vetted the business for ethical integrity.

Why Does Accreditation Matter?

One of the primary requirements for becoming Better Business Bureau accredited is to demonstrate a record of making good-faith efforts to resolve any customer complaints. The application to become accredited does cost a fee, as does the continuous monitoring for compliance.

Becoming accredited by the Better Business Bureau requires that the business meets several criteria that separate mediocre organizations from excellent ones. If an accredited business is suddenly unable to continue meeting the necessary criteria the accreditation is rescinded.

What Is Needed To Become Accredited?

• Build Trust

To be eligible for and maintain Better Business Bureau accreditation, a business must be able to demonstrate an existing record of being active in the marketplace for a minimum of 6 months and be fully licensed and permitted where required.

The business must not currently be under any government action that is a result of a failure on a significant level to adhere to ethical business practices. Any potential violations are investigated by the BBB on a case-by-case basis.

• Be Honest In Advertising

When the company advertises, it must only engage in ethically sound and legal advertising practices. If issues are raised, they must agree to work with the Better Business Bureau to fix or discontinue the advertising in question. Businesses using the Better Business Bureau logo and claiming to be accredited may only do so if it is true.

• Be Truthful In Disclosures

When representing their services, the company must be honest and clear, including all disclosures where required. When communicating with the customer, the business should be clear and include any facts relevant to the disclosures.

• Transparency

Not only the location, nature, and executive ownership of the business should be readily available, but all of the potential facts that will affect a customer’s decision to buy the product or use the service.

This will include a responsibility of the business to openly and transparently provide:

• Contact information
• Return or refund process
• Recurring financial commitments of the customer
• Full disclosure of all costs, fees, and taxes associated with the product
• Receipt summarizing all of the customer’s purchase information.
• Keep Your Promises

When the business agrees to commitments, enters into contracts, or allows representations, the business is expected to adhere to and fulfill them.

• Respond Attentively

When receiving customer complaints forwarded to the business by the Better Business Bureau they should be addressed quickly. They require the complaint to be addressed professionally, to address the concerns raised, and to explain their decision on the matter.

When mediation or arbitration results in any settlements, decisions, or other agreements, the business is expected to honor them and to cooperate with the Better Business Bureau to remediate any continued patterns of customer dissatisfaction.

• Safeguard Privacy

It is the duty of the Better Business Bureau accredited business to effectively protect and safeguard all data against unauthorized disclosure, theft, fraud, and sale. Information should only be collected as needed and handled appropriately.

When personal information is collected, a notice of disclosure must be given to the customer and it must show how the business will use and store the information. This includes detailed what information is to be collected, how it will be used by the business, who they intend to share it with or disclose it to, and how it will be secured.

There must also be measures in place to ensure it can be corrected when and if needed. There must also be a plan for how changes in information policy will be communicated to those affected, and how to raise concerns for misuse of data.

• Embody Integrity

In all business dealings, commitments, and transactions with the appropriate integrity and good faith. This extends to any involvement either direct or indirect that may reflect unfavorably on the Better Business Bureau as a result. Not just the BBB, but its public image and any entity associated with it as well.